Clients & Case Studies

Terasen Gas CAFÉ Case Study

The Business Need

In light of a multi-year business integration project, Terasen wanted to integrate its sales, marketing, and operations lines of business to provide better service through customer-centric collaboration and increased employee productivity.

The Solution

Terasen engaged Habañero Consulting Group to design and build a business application called CAFÉ that acts as a front-end to its customized SAP application and supports newly redefined business processes across sales, marketing, and operations.

The Results

  • promoted customer project collaboration
  • improved call centre productivity 10%
  • improved multi-unit planners productivity 50%
  • improved customer relationships and service
  • increased visibility into the business
  • reduced support and training costs
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    [Adobe PDF document | 813 KB | 13 pages]