Clients & Case Studies
Our Case Studies
Read our below case studies. Or take a look at our whitepapers and presentations and events.
Catalyst Paper Corporation Adds New Pages to its Business Intelligence Solution
April 17, 2007
Catalyst Paper Corporation wanted streamline the process of generating quality reports, improve their usefulness and implement better document control.
Terasen Gas CAFÉ Case Study
March 31, 2007
In light of a multi-year business integration project, Terasen wanted to integrate its sales, marketing, and operations lines of business to provide better service through customer-centric collaboration and increased employee productivity.
EPCOR Powers Better Efficiency and Workflow with Microsoft Office SharePoint Server 2007
November 27, 2006
Faced with an inefficient process for employee on-boarding (the process of establishing services for new hires), EPCOR sought a way to automate and standardize the process across the organization.
Increasing Policy Sales at ICBC with New Web Application
User Experience Design & Optimization: Insurance Corporation of British Columbia (ICBC)
March 7, 2006
ICBC partnered with Habañero Consulting Group to design and develop a scalable web-based solution called Web Policies. Habañero designed the solution's information architecture and online forms, and also worked closely with ICBC to test the solution in the Corporation's lab.
Driving Value with Microsoft at Island Savings Credit Union
Microsoft Products and Solutions: SharePoint
June 20, 2005
Habañero helped ISCU maximize the business value they received from their investment in Microsoft technologies by deploying a new portal platform using SharePoint Portal Server 2003 and providing support for process automation using Microsoft Office InfoPath and SQL Reporting Services to provide business intelligence and reporting.
City of Langford Becomes Paperless with Help of Microsoft SharePoint
Microsoft Products and Solutions: SharePoint
May 13, 2005
With a rapidly growing city, and close to 2,000,000 pages of text, the City of Langford was having problems dealing with the volume of information they had to process. The City was looking to improve their internal productivity and increase the quality of documents they produced.
Building a Better Online Banking Experience
User Experience Design & Optimization: Credit Union Central of BC
February 18, 2005
CUCBC chose Habañero as its consulting partner because of our experience in the financial services sector and our expertise in building intuitive information architectures, supported by thorough usability testing in our Human-Computer Interaction Lab. We worked closely with CUCBC, VanCity, and North Shore Credit Union to develop the information architecture for the new site, solve usability issues, and ratify navigation and design decisions.
Healthcare Organization Slashes Time and Cost of Project Approval
Microsoft Products & Solutions: Fraser Health Authority
October 20, 2003
The Fraser Health Authority (FHA) was created in 2001 through the merger of three health care organizations. With three times as many IT departments and managers, the development of clear project initiation processes for new information-management projects became critical. Together with the Habañero Consulting Group, FHA developed an Information Management Project Proposal Solution using Microsoft Office InfoPath 2003 electronic forms and a Windows SharePoint Services site to administer each new proposal.
The new solution significantly reduced the work required to initiate, approve, and implement new projects — a reduction of almost 15 hours per project. FHA expected an internal rate of return of 53% and a project payback of 16 months.
Single-Source Publishing: One Source to Many Media
Microsoft Products & Solutions: Continuing Legal Education Society of British Columbia
September 1, 2003
CLE, Microsoft, and Habañero partnered in 2003 to build an XML-based document publishing system using the new Microsoft Office Word 2003. The system produces material that can be simultaneously distributed in a variety of forms, including highly formatted print documents and rich online content. With this solution, organizations can reduce production costs while improving productivity, accuracy, and consistency.
Effectively Managing Thousands of Contracts
Microsoft Products & Solutions: Business Objects
March 1, 2003
Business Objects' legal department manages thousands of contracts ranging from software licenses to non-disclosure agreements. Under a previous system, these contracts were difficult to access for the legal, management, sales, and services staff who were located around the globe. Complicating things further, the signed paper contracts were stored primarily in Business Object's Palo Alto legal office.
Business Objects recognized that license agreements and service contracts were lapsing without sales staff knowledge, which was resulting in reduced sales, lost revenue, and impaired customer service. They partnered with Habañero to develop a document management system that would turn this situation around.
Building a World-class Service on a Tight Deadline
External Web Solutions: Credential Securities
June 1, 2002
Since 2000, Credential Securities has provided credit union members with access to self-managed investing services through the Credential Direct website using customized, third-party tools. When Credential Securities converted its operations to a new carrying broker, Canaccord Capital Corporation, Canada's largest independent brokerage firm, they required a new online trading system for their clients.
Rather than buying another third-party service and risk having to switch again in the future, Credential turned to Habañero to build a new, self-serve, brokerage website from the ground up. Habañero needed to build and launch the new website and client management application, and integrate with Canaccord systems — in only three months!
New CMS for the City of Surrey Increases User Satisfaction
External Web Solutions: City of Surrey
May 1, 2002
The previous City of Surrey website had grown to support hundreds of pages, a constant stream of traffic, and over 15 authoring areas. The City's site faced the problem many large sites do: publishing bottlenecks and outdated content. The user interface was tired and the information architecture no longer supported their communication and information needs.
The City of Surrey wanted a new site that would address all of these issues. In addition, the new site needed to allow City employees to perform site maintenance and develop new templates to accommodate future content requirements. So, the City partnered with Habañero to leverage both our experience designing usable websites and our experience implementing Microsoft Content Management Server 2001 (MSCMS).