Governance

An integral component of any solution

Developing a governance plan is critical for ensuring you get long-term value from your solution. The plan outlines the ownership, responsibilities, and activities for the day-to-day administration, periodic maintenance, and long-term evolution of your solution.

Governance objectives

There are three main objectives of a governance plan:

  • ensure a common understanding
  • indentify ownership, roles, and responsibilities
  • create a framework of accountabilities to ensure action

Your business benefits

A comprehensive governance plan ensures the following:

  • Your solution delivers the expected ROI and value over time.
  • Your solution continues to evolve over time, in line with business needs.
  • Your solution has the desired flexibility and is easy to maintain.
  • The appropriate allocation and readiness of resources (people and money).
  • Excellent communication and effective knowledge transfer.
  • Effective end-user support mechanisms (e.g., initial training, renewal training, and help-desk support).
  • A mechanism for prioritizing enhancements along with a tactical project team that can deliver them.
  • Participation by business owners who provide strategic insight and move projects forward.

How we help you

While the development of your governance plan is unique to your solution, we can help you complete the important steps:

  • build a framework of accountabilities, roles, and processes
  • determine the right structure of resources
  • develop and institute consistent rules and guidelines
  • identify the internal resources required for ongoing maintenance
  • transfer knowledge from our team to yours
  • determine ownership
  • outline an appropriate decision-making process and model for enhancements

Need more information?

Contact Chris Radcliffe, Director, Client Experiences