Sustainment

Ensure long-term business value from your solution

An often overlooked and underestimated part of software development, sustainment is the critical final phase of any software implementation. It is during the sustainment phase that your application is running in production and delivering business value. An effective sustainment plan ensures the long-term success of your software solution.

How we help you

We give you a strong sustainment plan that addresses four key areas:

  • application support—from end-user support to detailed troubleshooting of technical issues
  • application maintenance—code and configuration changes to support defect fixes, patches, and enhancements
  • infrastructure management—managing the environment (network, servers, operating system) required to support the application
  • governance—all sustainment processes and decisions should support the overall governance model for the application. Find out more about Habañero’s governance offering

Realize the benefits

A comprehensive sustainment plan that is implemented effectively gives you the following:

  • reduced total cost of ownership
  • minimized risk of down time, security incidents, and data loss
  • protection from the business and technical risks associated with enterprise technology solutions
  • the ability to identify and proactively address issues before users experience any service degradation
  • the ability to roll out enhancements in a consistent and timely manner
  • optimal solution performance
  • improved user satisfaction

What sets us apart?

We’re committed to ensuring you receive the maximum value from your software solutions. Working closely with you, we plan for sustainment and deliver the sustainment services that are most appropriate for your project.

You also benefit from several things that make Habañero’s sustainment offering unique:

  • We complete sustainment planning up front and incorporate both sustainment and governance into our projects.
  • We plan a transition between project development and sustainment when we provide knowledge transfer and guidance, so you can eventually take over these tasks. In other cases we may continue to provide sustainment services on an ongoing basis.
  • Our sustainment engagements benefit from the attention of both our dedicated sustainment personnel and our wider pool of experts, which ensures the best results.
  • Our Sustainment Coordinator ensures effective communication between all sustainment stakeholders, including client business and IT resources, Habañero resources, and third-party vendors.

Need more information?

Contact Liam Kerney, Practice Leader, Sustainment