Digital imaging software leader ACD Systems — maker of the award-winning ACDSee used by 24 million consumers and more than 33,000 corporate clients worldwide — has retained Habañero to conduct a customer relationship management (CRM) needs analysis.
This project is a key first step for ACD in implementing customer-centric business strategies, functional activities and work processes that are supported by technology. Habañero will work with ACD to assess the current front-office functions and customer information flow and to develop optimized models for customer interaction.
This project will be completed in November 2001.